Shipping & Pickup

 

Important Note: The delivery of your item may be delayed due to logistics reasons with regards to the coronavirus situation. We will try our best to fulfil your orders as promised. Please contact us if there is anything we can help. Thank you.

Hong Kong Orders

For any local orders, a delivery cost of HKD49 is applicable; or you may opt for SF Express Freight Collect Service (S.F. Stores; EF Lockers; or other Hong Kong address) and pay for the delivery fee (including remote area / residential surcharge if applicable) at the store, locker, or directly to the delivery agent.

The usual delivery time is 1-2 working days after dispatch.

International Orders

Depending on the weight and size of the order, additional delivery cost may apply. In this case, we will contact you for further arrangement.

Please note that custom fees and import taxes may occur, and you will be responsible for the corresponding fees to receive the order.

If you need urgent delivery, please feel free to message us or email us for special arrangement.

 

Exchange & Return

Defective Products


You are entitled to a replacement for defective products up to 14 calendar days from the original delivery date.

You are required to pay all shipping costs associated with a defective product return.

 


International Customers


At our discretion, our foreign return/exchange policy is implemented on a case-by-case basis due to the rise of shipping costs, delays in shipments, customs fees, and taxes. We do not cover any international shipping costs whatsoever.

 

Terms & Conditions

Noir Haze Customer Terms and Conditions of Use


Hello, and thanks for visiting Noir Haze! Welcome to our Terms and Conditions of Use.
These Terms and Conditions of Use (“Terms”) create a contract between you and Noir Haze (“Noir Haze”, “we”, “our”). By accessing and using noir-haze.com (“Site”), you signify your agreement to all of the following Terms. Please take a moment to read them carefully. If you do not agree with these Terms, please do not use our Site.

 


We may, in our sole discretion, make changes to these Terms from time to time. Any such changes will be effective when posted. Your continued use of our Site will be deemed acceptance thereof.

 


Last updated: December 10, 2021.

Privacy Policy

 

We at Noir Haze know that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the noir-haze.com website, and any other features, content, or any other services we offer from time to time by in connection therewith (collectively, the “Site”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

 


I. Privacy policy coverage


This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Site. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.


II. Personal information we collect

The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:

 


A Personal Information You Provide to Us:

We receive and store any information you provide to us whether by registering to receive e-mail newsletters or placing a product order. The types of Personal Information collected may include your name, email address, zip code, address, age, and/or phone number. We use a third party service provider to process payment transactions. We do not collect, store or otherwise have access to credit card information. Our payment processor is presently Wix. You should review its Privacy Policy to ensure that you are comfortable with its use and disclosure of your information.

 


B. Information Collected Automatically:


Whenever you interact with our Site, we may automatically receive and records information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer through your browser that allow us to recognize your browser and tell us how and when pages in our site are visited and by how many people. You may be able to change the preferences on your browser to prevent or limit your computer's acceptance of cookies, but this may prevent you from taking advantage of certain Site features. Our advertising partners may also transmit cookies to your computer, when you click on ads that appear on our site. This Privacy Policy does not cover the use of cookies by any advertisers. When we collect usage information (such as the numbers and frequency of visitors to our site), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate d ata tells us how often customers use parts of the Site, so that we can make the Site appealing to as many users as possible.

 


C. E-mail Communications:


You may sign up to receive periodic emails from us. We may also receive a confirmation when you open an email from us. If you would like to stop receiving email or other mail from us, please indicate your preference by sending us an email at info @noir-haze.com .


III. Who we share information with
We neither rent nor sell your Personal Information to anyone. It is solely used to correctly and fully process your order, as well as to provide you with periodic email updates about the Site and our products which you are free to opt out of at any time .


IV. Security
All credit card information is processed by Wix. We believe that they appropriately protect your information but you should review their practices at noir-haze.com. We endeavor to protect the privacy of your Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. The Site may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read that site's privacy policy.


V. Changes to this privacy policy
We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. You are bound by any changes to the Privacy Policy when you use the Site after such changes have been first posted.


VI. Questions or Concerns

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@noir-haze.com. We will make every effort to resolve your concerns.

 


Effective Date: Dec, 2021