Shipping & Pickup
Important Note: The delivery of your item may be delayed due to logistics reasons with regards to the coronavirus situation. We will try our best to fulfil your orders as promised. Please contact us if there is anything we can help. Thank you.
Hong Kong Orders
For any local orders, a delivery cost of HKD49 is applicable; or you may opt for SF Express Freight Collect Service (S.F. Stores; EF Lockers; or other Hong Kong address) and pay for the delivery fee (including remote area / residential surcharge if applicable) at the store, locker, or directly to the delivery agent.
The usual delivery time is 1-2 working days after dispatch.
Depending on the weight and size of the order, additional delivery cost may apply. In this case, we will contact you for further arrangement.
Please note that custom fees and import taxes may occur, and you will be responsible for the corresponding fees to receive the order.
If you need urgent delivery, please feel free to message us or email us for special arrangement.
Exchange & Return
You are entitled to a replacement for defective products up to 14 calendar days from the original delivery date.
You are required to pay all shipping costs associated with a defective product return.
At our discretion, our foreign return/exchange policy is implemented on a case-by-case basis due to the rise of shipping costs, delays in shipments, customs fees, and taxes. We do not cover any international shipping costs whatsoever.
Terms & Conditions
Noir Haze Customer Terms and Conditions of Use
Hello, and thanks for visiting Noir Haze! Welcome to our Terms and Conditions of Use.
These Terms and Conditions of Use (“Terms”) create a contract between you and Noir Haze (“Noir Haze”, “we”, “our”). By accessing and using noir-haze.com (“Site”), you signify your agreement to all of the following Terms. Please take a moment to read them carefully. If you do not agree with these Terms, please do not use our Site.
We may, in our sole discretion, make changes to these Terms from time to time. Any such changes will be effective when posted. Your continued use of our Site will be deemed acceptance thereof.
Last updated: December 10, 2021.
II. Personal information we collect
The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:
A Personal Information You Provide to Us:
B. Information Collected Automatically:
C. E-mail Communications:
You may sign up to receive periodic emails from us. We may also receive a confirmation when you open an email from us. If you would like to stop receiving email or other mail from us, please indicate your preference by sending us an email at info @noir-haze.com .
III. Who we share information with
We neither rent nor sell your Personal Information to anyone. It is solely used to correctly and fully process your order, as well as to provide you with periodic email updates about the Site and our products which you are free to opt out of at any time .
VI. Questions or Concerns
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to firstname.lastname@example.org. We will make every effort to resolve your concerns.
Effective Date: Dec, 2021